April 22, 2017
American Airlines Hits Mother with Stroller, Almost Hits Baby

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First United bloodied and dragged a doctor off a flight, now American Airlines almost hit a baby with a stroller yesterday. US carriers are certainly benefiting from their monopoly stranglehold over the domestic aviation market. Facts are still emerging and we don’t have all the details yet, but here’s what looks like happened on American flight 591 from San Francisco (SFO)-Dallas (DFW) yesterday.

 

A mother boarded the flight with her twins after the gate agent allegedly  told her she could bring her stroller on board. The flight attendant in the plane told her she couldn’t bring the stroller on the aircraft and needed to check it. At that point, all we know is that an altercation broke out and the flight attendant allegedly grabbed the stroller, with the mother getting hit in the process and one of her  kids almost getting hit by the stroller. Passengers started recording the incident at that point, and here’s the footage being shared on Facebook.


 

OMG! AA Flight attendant violently took a stroller from a lady with her baby on my flight, hitting her and just missing the baby. Then he tried to fight a passenger who stood up for her. AA591 from SFO to DFW.

Posted by Surain Adyanthaya on Friday, April 21, 2017

We can see one of the first class passengers confronting the flight attendant in the video and almost getting into a fight with him for his treatment of the mother. Ultimately, the woman and her children were escorted off the plane and placed another flight to Dallas. American released the following statement after suspending the flight attendant:

 

“What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family’s needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.”

 

At least American’s PR team is handling this better than United, whose CEO initially apologized for ‘re-accommodating’ a passenger after Dr. Dao suffered a concussion and had his teeth knocked out after being dragged off a plane. I find American’s assertion that the video doesn’t reflect their values somewhat amusing. This looks like a pretty clear indication of American’s values to me.

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