December 26, 2017
Everything to Know about United’s Invitation-Only Elite Status: Global Services

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United has four published tiers of elite status-Silver, Gold, Platinum, and 1K. Generally speaking, as your level of status increases, you earn more award miles, get free checked bags, priority boarding, better award availability, higher complimentary upgrade priority, confirmable regional upgrades and global upgrades etc. United has a fifth level of invitation-only status called Global Services. There’s no published way of earning it, and United only extends it to top customers.

Qualifying for United Global Services

The only official way to earn Global Services is to fly 4 million lifetime miles. In terms of unofficial ways, anecdotal evidence suggests you need to spend at least $50,000+ per year just to be considered for an invitation. This compares to American Airlines’ invitation-only Concierge Key elite status.

Global Services Perks

United doesn’t publish a list of Global Services perks, so this is also based on anecdotal evidence.

Private Check-in

Members can access a private check-in desk at Chicago (ORD), Newark (EWR), and San Francisco (SFO). A private check-in facility is currently being added to Los Angeles (LAX).

Dedicated Phone Line

Global Services members have a dedicated phone line they can call for pretty much anything. This means no waiting on hold and having access to some of United’s best agents.

Airplane Transfers

Members with a tight connection at United’s hub airports many be driven to their next flight in a private Mercedes-Benz. This service is offered at Chicago (ORD), Denver (DEN), Houston (IAH), Los Angeles (LAX), and San Francisco (SFO).

Priority Boarding

First to board the plane.

Global First Lounge Access

Members can access United’s Global First lounges when they’re flying in Business or First Class. Interestingly, they do not receive a complimentary United Club membership. This is one notable difference with American’s Concierge Key members, who receive complimentary Admirals Club membership.

Priority Upgrades

All United elite members are eligible for complimentary upgrades. The order of upgrades is based on the traveler’s elite status, and Global Services members get first pick for available First Class seats.

Award Flight Upgrades

Global Services members are eligible for complimentary premier upgrades on award flights and have access to a greater inventory of seats (PN fare class) than all other United elites or credit cardholders.

They also have access to the expanded PN fare class when upgrading with miles, Regional Premier Upgrades, and Global Premier Upgrades.

Companion Saver Award

Members who book a revenue ticket can book an award seat for one companion at the Saver level award price, even if Saver award seats aren’t publicly available. This means you can always book cheap award tickets for a companion flying with you.


Global Services flyers order their in-flight meals first. This is a significant benefit on United as the airline continuously doesn’t have enough of each food item available and often runs out of customers’ first choice. Global Services members can also order from United’s Economy menu for free.