December 15, 2017
Singapore Air is Segmenting its Tickets and Increasing Fees
Singapore Airlines has been making a lot of changes to its frequent flyer program and booking process lately. It devalued its Star Alliance partner award chart about a week ago and finally made some Singapore award seats bookable online through its partner United. The airline is now introducing three types of ticket fares-Light, Standard, and Flex.
Here’s the fare breakdown for Economy Class. Light, the most restrictive fare, charges extra for seat assignments, earns 50% KrisFlyer miles, can’t be cancelled, and can’t be upgraded with KrisFlyer miles. Interestingly, every Economy ticket still comes with one free checked bag. Singapore elite members can continue to select seat assignments for free.
Here’s the fare breakdown for Premium Economy. The major difference between Standard and Flex is that Flex tickets are eligible for upgrades with KrisFlyer miles and free flight changes. This means if you want to upgrade to Business Class using miles, you must book the higher Flex fare.
Here’s the fare breakdown for Business Class. The major drawback of the Light fare is that it’s not eligible for upgrades with KrisFlyer miles and can’t be cancelled. This means if you want to upgrade to First Class using miles, you must book the higher Standard or Flex fare.
Flyers who book a fare without a complimentary seat assignment can pay to choose a seat online or select one 48 hours before departure. These changes are set to go into effect on January 20, 2018.
Singapore is increasing fees for changes and cancellations to award tickets and flight upgrades, per the above chart, on March 1, 2018.
While these are all negative for consumers, Singapore still offers one of the best experiences in the sky and they’ve been loosing money. So I really can’t fault them for segmenting their tickets a bit to raise more revenue given how good their product is. Even with these devaluations, Singapore Airlines is still a more attractive option that a lot of its competitors.